Terms and conditions

We require a deposit of 30% of the value of your trip to confirm your reservation.  If there is less than 2 months before the departure date, then the payment in full is required. The remaining balance of 70% is required 2 months prior to the departure date for your trip.

*Note: We may adopt the same terms and conditions as our service provider. 

We will send you confirmations with every payment you make and a pre-trip information pack or a service voucher containing useful information to help prepare you for your trip (ex: Details of arrival in Ecuador, who will meet you, transfer to hotel, climate, currency, electricity, etc).

Forms of payment: Forms of payment accepted by Iguana Charters include wire transfers and PayPal deposits. Detailed information regarding forms of payment will appear on the Customer’s invoice or will be provided upon request by Iguana Charters.

Customer agreement

Welcome to Iguana Charters. For us you are a highly valued customer and we look forward to hosting you as our guest. This page is designed to make you fully aware of the terms, conditions and policies governing your participation on our tours of the Galapagos Islands, Ecuador and Peru, so that you may enjoy a safe and fulfilling trip of a lifetime. It is also a legal document that requires your careful attention.

Agreeing to these policies when booking one of our trips creates a contractual relationship between you and Iguana Charters. After reading this entire Customer Agreement (the “Agreement”), in order for your travel tour package reservation to be completed, you must indicate your acceptance of the terms, conditions & policies found herein by signing and returning Iguana Charters reservation form. The policies described herein, in combination with your completed, dated and signed medical/reservation form along with your invoice and other applicable documents mentioned below, constitute the entire and mutual Agreement which governs the relationship between Iguana Charters, an Ecuador based Travel Agency located at Gonzales Suarez 432 & San Ignacio #102. Quito, Ecuador (and its affiliate companies).

We require a deposit of 30% of the value of your trip to confirm your reservation.  If there is less than 2 months before the departure date, then the payment in full is required. The remaining balance of 70% is required 2 months prior to the departure date for your trip.

*Note: We may adopt the same terms and conditions as our service provider. 

We will send you confirmations with every payment you make and a pre-trip information pack or a service voucher containing useful information to help prepare you for your trip (ex: Details of arrival in Ecuador, who will meet you, transfer to hotel, climate, currency, electricity, etc).

Forms of payment: Forms of payment accepted by Iguana Charters include wire transfers and PayPal deposits. Detailed information regarding forms of payment will appear on the Customer’s invoice or will be provided upon request by Iguana Charters.

Allthough all cancelations will be evaluated independently and as flexible as possible and depend on the policy of each service provider, the following guidelines applly:

Any cancellation within 120 days or more prior cruise departure date will have a cancellation fee of 150 USD per person for administrative expenses and the remaining balance of the deposit will be refunded.

Any cancellation between 119 to 91 days prior cruise departure date will have full deposit as cancellation fee (30% of the total amount of the trip).

Any cancellation between 90 to 61 days prior cruise departure date will have a cancellation fee of 50% of the total amount of your trip.

Any cancellation within 60 days prior cruise departure date full cancellation fees will be applied (100% of the total amount of your trip).

*Cancellation penalties can vary from boat to boat. Please enquire for specific cruise cancellations.

Trip cancellation / interrupt insurance can be purchased directly after the reservation is confirmed. This coverage reimburses the Customer for most non-refundable costs of the tour should he or she need to cancel due to illness, injury or other reasons covered under the policy.  *For passengers with pre-existing conditions: coverage must typically be purchased from a travel insurance company within 24 hours from the time a reservation is confirmed to cover cancellation resulting from the pre-existing condition.

All prices are in US Dollars, which is the official currency of Ecuador. All prices are subject to change without notice. Iguana Charter´s most recent pricing can be found on this website. Prices show the double occupancy rates.

To prepare you for your tour, we will provide the following documentation and information, either via the web, PDF file or if requested, in hard copy form. Each document serves a specific purpose to insure both parties meet their obligations to one another in carrying out a successful tour. If, for some reason, the Customer does not have access to the documents listed below, he or she should contact Iguana Charters, which will provide the information in a timely fashion. We will also provide the Customer with the forms listed below, which it requires to be completed and returned prior to departure in a timely fashion, so it is able to perform its obligations of providing services to the Customer. All the following documents may be updated as changes occur, in which case the Iguana Charters will strive to provide the Customer with the most up to date version.

Cruise / Tour Itinerary: This document provides a detailed day-by-day account of the Customer’s upcoming trip.

The following are provided upon confirmation of reservation

Reservation Form: This document is used by the Customer to disclose important personal information to Iguana Charters prior to the trip and is necessary to insure the Customer has a safe tour. Disclosures include passport number, meal requirements, emergency contacts, flight information and more. The Reservation form/ medical form, the invoice and this document constitute the entire Agreement (per above), therefore this document must be returned completed, signed and dated as a condition of participation in the tour as the signature part of this Agreement. This form should be submitted within two weeks of confirming a booking and ideally as soon as possible following confirmation.

Invoice: The Customer’s invoice shows, in brief, the services that have been contracted for and the days they are scheduled to take place along with the cost of the tour, when payments are due and detailed information on the forms of payment that are accepted by Iguana Charters. If you, the Customer, have not received a copy of your invoice, please contact us immediately and we will provide one in a timely fashion. The Customer’s invoice may be updated to reflect the service ordered should they be revised.

Pre-departure Information: This document provides detailed information to prepare the Customer for his or her travels with the Iguana Charters. It contains recommendations on clothing and equipment, information on passports and visas, weather and climate, health and medical issues and much more. These matters are addressed in good faith but without responsibility on the part of Iguana Charters.

Your travel documents and vaccinations

It is the responsibility of the Customer to be in possession of all valid travel documents and vaccinations prior to and during their entire trip with Iguana Charters. This includes a passport valid for six months from the date of entry into Ecuador or Peru or yellow fever vaccinations if traveling to the Amazon.

Medical and health issues

The Customer agrees that he or she is in good health and good physical condition and is physically qualified to participate in a tour of the Galapagos Islands, mainland Ecuador or Peru provided by Iguana Charters. Experiencing the islands will normally involve the following:

  • Frequent transfers ashore to landing sites, or to snorkeling/dive sites, aboard dinghies (called pangas in the islands), requiring some physical effort and balance
  • Some panga landings on stone jetties with wet, slippery lava rocks, and others on sandy beaches with some surf, all of which require some sure footedness and physical effort on the part of the Customer
  • Daily hikes that may include walking on irregular and elevated terrain including boulders in the hot sun
  • Snorkeling from the panga in open waters that at times will be fairly deep, cold and with current

Briefings will be given by the Galapagos National Park Guide in advance of the landing and snorkeling outings and other activities to better assist the Customer to determine levels of difficulty so he or she may assess whether or not they wish to participate in a given activity. The Galapagos National Park Guide has the authority to disqualify any Customer from a specific activity based on conditions, the Customer’s level of physical ability and especially if the guide perceives a potential safety risk of any kind whatsoever.

Traveling through the Ecuadorian highlands may involve experiencing altitudes between 2,500 and 3,600 meters (8,203 and 11,812 ft) above sea level. Customers who are easily susceptible to altitude sickness or have difficulty breathing at higher elevations should consider flying in and out of the port city of Guayaquil, Ecuador, where they can both join and depart the tour, thereby avoiding the higher elevations of Quito and the Andes.

If the Customer suffers from any medical condition, either physical or mental (including allergies) that might impact their travel experience, he or she should consult with their physician before participating in a Galapagos, mainland Ecuador or Peruvian tour and must advise the Iguana Charters of their condition and associated medical needs two weeks following confirmation (or at the earliest opportunity).

Special diets

Customers with special dietary needs are required to inform Iguana Charters of additional dietary requirements two weeks following confirmation or at the earliest opportunity and should use the specified area in the Reservation Form for this purpose. General and specific needs must be clearly conveyed to Iguana Charters. Every effort will be made to cater to such requests.

Our privacy policy

  • We are committed to protecting the privacy of our clients.
  • All personal information provided to us will remain totally confidential, it will not be sold, rented, traded or shared.
  • We use the information you provide about yourself only to complete your request. We are required to collect this information in order to contact you about travel plans and quotes and to complete your travel reservations and documents.
  • We do not share this information with outside parties except to the extent it is necessary to complete your reservation.
  • Should you have any question about our privacy policy, please do not hesitate to contact us.